FAQ

1. Where do you ship?

We currently ship to the United States only.

2. How long will delivery take?

Order Processing: 1–2 business days (Monday to Friday)

Shipping Time: 3–7 business days after dispatch
You will receive a tracking link via email once your order is shipped.

3. Do you charge for shipping?

No. We offer free standard shipping on all U.S. orders.

4. Which carriers do you use?

We ship orders through USPS, FedEx, or DHL, depending on the destination.

5. How can I track my order?

A tracking number will be emailed to you once your order has been shipped. You can use this number to track your package directly with the carrier.

6. What payment methods do you accept?

We accept the following secure payment options:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover

PayPal

Apple Pay & Google Pay

All payments are processed securely, and your financial details are protected.

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and with tags/packaging intact.

To start a return, contact us at sales@urbanbrooks.com 

8. Do you offer refunds?

Yes. Once your return is received and inspected, a refund will be issued to your original payment method within 3 business days.

9. How do I contact customer service?

You can reach us via:

Email: sales@urbanbrooks.com

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

10. Where is Urban Brooks located?

Our registered company address is:

41 Curtis Drive, Unit B, Truro, Nova Scotia, Canada, B2N 3M8

11. Is shopping on your website secure?

Yes. Our website uses SSL encryption to keep your payment and personal information secure. We do not store sensitive card data.